CURRENT FREIGHT DELAYS - The freight industry is currently suffering long delays which can extend shipping times. This is due to driver shortages, closed terminals, freight backlog, and COVID-19. Most delivery dates noted on freight carrier's websites are their standard delivery times. However, given the unusual current conditions, many deliveries are taking 50% - 100% longer than normal. Many guaranteed services are currently suspended and couriers will not guarantee scheduled delivery dates. Please plan for this and allow extra time for delivery when ordering.
Customer is responsible for
all shipping charges other than those
specifically included in the cost of goods.
United Parcel Service or Federal Express
shipping is available wherever product packaging
conforms to carrier size and weight
restrictions. For product shipments requiring
delivery by common carrier motor freight
(truck), Acoustics First will make arrangements
with an appropriate trucking company.
Please also note that if your item(s) require
different shipping methods, your order may be
shipped in multiple packages, sometimes from
Oversized items are sent via motor freight
The common carrier motor freight delivery
company is NOT responsible for unloading the
goods from their truck or carrying the items
into the building.
The delivery company should contact you by
phone to schedule a delivery date and time
window. Customer may wish to contact carrier
at their local terminal.
Typically, there will be a minimum of a
four-hour time frame for the delivery and an
adult must be available to accept, inspect,
and sign for the delivery.
Your package is likely to be heavy and
large. Therefore, we recommend that someone
be available to help unload the item from
the truck and carry it inside.
The goods will be delivered to the shipping
address designated on the order.
The total freight charge does not include
residential or inside delivery, lift gate
fees, storage fees, reassignment fees,
removal of cartons, or assembly.
When your order is delivered, immediately
inspect the material for any damage that may
have occurred during shipment. Carefully inspect
the packaging as well as the contents of the
package. If the goods are acceptable, please
sign and date the shipping receipt.
If there is visible damage to the product,
PLEASE note this damage with the freight
carrier. You MUST notify Acoustics First
Corporation within 24 hours of receiving the
goods or we may not be able to file a freight
claim on your behalf. It is not necessary to
contact customer service if the box is damaged,
but your product is acceptable.
Extensive Damage (or
Refuse delivery and contact a Customer Service
Specialist immediately by calling 804-342-2900.
Please have your order number available when you