How do I order? 

     Call, fax or email us with your order details. (Order Form / Request for quote Form PDF)

     We accept all major credit cards, money orders, checks and purchase orders upon credit approval.

     Domestic and International wire transfers are available upon request.

     When possible, please submit your orders in writing for accuracy.

Do you ship internationally? 

      Yes. Most products can be shipped overseas by ocean or air freight services. Please contact us

      with a list of the materials you require.

Do you have Green products? 

      Yes. Please contact us about your individual project requirements.

Does your company provide project consultations? 

      Yes. Acoustics First will help you determine which materials are best suited for your application. 

      Please contact us with your project details.

Acoustics First products are produced in the United States of America. 

Acoustics First products are shipped from the United States of America. 

Acoustics First Corporation is a woman owned business.

Customer is responsible for all shipping charges other than those specifically included in the cost of goods. United Parcel Service or Federal Express shipping is available wherever product packaging conforms to carrier size and weight restrictions. For product shipments requiring delivery by common carrier motor freight (truck), Acoustics First will make arrangements with an appropriate trucking company.

Please also note that if your item(s) require different shipping methods, your order may be shipped in multiple packages, sometimes from different locations.

Oversized items are sent via motor freight (trucking company).

NOTE: The common carrier motor freight delivery company is NOT responsible for unloading the goods from their truck or carrying the items into the building.

• The delivery company should contact you by phone to schedule a delivery date and time window. Customer may wish to contact carrier at their local terminal.
• Typically, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign for the delivery.
• Your package is likely to be heavy and large. Therefore, we recommend that someone be available to help unload the item from the truck and carry it inside.
• The goods will be delivered to the shipping address designated on the order.
• The total freight charge does not include residential or inside delivery, lift gate fees, storage fees, reassignment fees, removal of cartons, or assembly.

Upon Delivery:

When your order is delivered, immediately inspect the material for any damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. If the goods are acceptable, please sign and date the shipping receipt.

Moderate Damage:

If there is visible damage to the product, PLEASE note this damage with the freight carrier. You MUST notify Acoustics First Corporation within 24 hours of receiving the goods or we may not be able to file a freight claim on your behalf. It is not necessary to contact customer service if the box is damaged, but your product is acceptable.

Extensive Damage (or unacceptable product):

Refuse delivery and contact a Customer Service Specialist immediately by calling 804-342-2900. Please have your order number available when you call.

ACCEPTANCE:

All orders or changes to orders should be submitted in written form to minimize errors. Availability may be quoted by telephone.

SHIPPING:

Customer is responsible for all shipping charges other than those specifically included in the cost of goods. United Parcel Service and Federal Express shipping is available wherever product packaging conforms to carrier size and weight restrictions. For product shipments requiring delivery by common carrier motor freight (truck), Acoustics First will make arrangements with an appropriate trucking company or ship freight collect via any carrier specified by the customer.

TAXES:

No sales or use taxes are included in the published prices. Shipments to addresses within the Commonwealth of Virginia will have sales tax added to the cost of goods on the invoice unless a valid exemption certificate is provided to Acoustics First prior to shipping. Omission of sales tax from the invoice does not relieve the customer of liability for the tax where it is due. The purchaser is responsible for determining if the goods are to be used in a manner that is taxable where the goods will reside and remit any applicable taxes directly to the local taxing authority. 

RETURNS:

ONLY STANDARD PRODUCT IS RETURNABLE. ALL RETURNS MUST BE AUTHORIZED IN ADVANCE BY ACOUSTICS FIRST AND ARE SUBJECT TO A 30% RESTOCKING FEE. CUSTOMER IS RESPONIBLE FOR RETURN FREIGHT AND SHIPPING CHARGES AND PRODUCT MUST BE IN ITS ORIGINAL PACKAGING AND UNUSED IF CREDIT IS TO BE GIVEN. CUSTOM MADE OR MADE TO ORDER PRODUCTS ARE NON-RETURNABLE. THESE INCLUDE, BUT ARE NOT LIMITED TO, ALL SONORA® PRODUCTS, CLOUDSCAPE® BAFFLES & BANNERS, GEOMETRIX™, HIPER PANEL®, SILENT PICTURES™, TONETILES®, DOUBLE DUTY DIFFUSERS™ & PYRAMIDAL DIFFUSERS, ARTDIFFUSOR® TRIM & ARTDIFFUSOR® NOUVEAU™, STRATIQUILT® PRODUCTS AND ALL FABRICS AND BLOCKAID® PRODUCTS IN LESS THAN FULL ROLL QUANTITIES.

ALL SALES ARE FINAL AFTER 30 DAYS.

Our customers seek quiet.  
We help them keep it that way. 
Your business information is kept private.

The fine print:
If you are a dealer, installer, resellers for referrals,

If you list us as a reference for credit reporting, or

If you sent a picture of your facility to show others,

We will share the minimum information necessary to achieve the appropriate related business purpose. 

If there are questions, please contact us. This is not intended to be the start of a lengthy legal disclaimer but rather to assure you that we do not sell or share your information where not related to your purpose in doing business with Acoustics First Corporation.